Privacy Policy for TangleBrook Wash
At TangleBrook Wash, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including exterior car washing, interior detailing, eco-friendly cleaning, mobile car wash services, and fleet cleaning solutions. We are committed to maintaining the trust and confidence of our customers and complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identifiable Information (PII): This may include your name, address, email address, phone number, and vehicle details (make, model, license plate number) when you book a service, make an inquiry, or sign up for our loyalty programs.
- Payment Information: When you make a payment for our services, we collect necessary payment details. Please note that we do not store full credit card numbers on our servers; we use secure third-party payment processors who are compliant with industry standards.
- Service Usage Information: Details about the services you have received from us, including dates and types of services.
- Communication Data: Records of your communications with us, such as email exchanges, phone calls, or messages through our online platform.
- Technical Data: When you access our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and usage patterns. This data is collected using cookies and similar technologies.
How We Use Your Information
The information we collect is used for various purposes to deliver and enhance our automotive services:
- To Provide Services: To process your bookings, perform the requested car washing and detailing services, and manage your account.
- Communication: To send you service confirmations, reminders, updates about your appointment, and to respond to your inquiries.
- Improvement of Services: To understand how our services are used, gather feedback, and constantly improve our offerings and customer experience.
- Marketing and Promotions: With your consent, we may use your information to send you promotional offers, newsletters, or information about new services that might be of interest to you. You can opt-out of these communications at any time.
- Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
- Security: To protect against fraudulent or unauthorized transactions and to ensure the security of our online platform and physical premises.
Data Sharing and Disclosure
TangleBrook Wash does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support, marketing platforms). These third parties are contractually bound to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your personal information.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
Data Security
We implement a range of technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include secure servers, encryption, firewalls, and strict access controls. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
Under GDPR and other relevant data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them for purposes such as remembering your preferences, analyzing site traffic, and tracking the effectiveness of our marketing campaigns. You have the option to accept or refuse cookies through your browser settings. However, refusing cookies may limit certain functionalities of our online platform.
Changes to This Privacy Policy
TangleBrook Wash reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the "last updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:
TangleBrook Wash
2847 Millbank Road
Unit 3A
Sheffield, South Yorkshire
S9 4TW
United Kingdom